Shipping policy
Shipping Policy
At Bianco Sue, we are committed to delivering your press-on nails promptly and efficiently. We have partnered with reliable shipping providers to ensure a smooth and secure delivery process.
We offer nationwide delivery across Australia and selected international locations. If you are unsure whether we ship to your area, please contact our customer service team.
Fast & Reliable Dispatch
All orders will be dispatched within 1-2 business days so we can get your goodies sent to you as soon as possible!
PLEASE NOTE: Orders will be dispatched in 1-2 business days after the order is placed. Shipping times commence once the package is shipped.
Need a Delivery While You’re Away?
If your order is expected to arrive when you’re not home, we can hold your package for dispatch at a later date. Alternatively, we can arrange for it to be delivered to a secure location. Simply reach out to our customer service team after placing your order.
Delivery Time & Tracking
What to Expect After Placing an Order
Once your order is confirmed, you will receive an email with:
- Order details and estimated shipping time
- A shipment notification email once your order is dispatched
- Tracking information, including the carrier and estimated delivery date
Shipping Rates & Estimated Delivery Times
|
Method |
Cost |
In-Transit Time |
|
FREE Express Shipping to Australia (Orders Over $80) |
FREE |
1-3 Business Days (1-2 Business Days for Metro Areas) |
|
FREE Standard Shipping to Australia (Orders Over $49) |
FREE |
3-8 Business Days |
|
Express Shipping (Orders under $80) |
12.95 AUD |
1-3 Business Days (1-2 Business Days for Metro Areas) |
|
Standard Domestic Shipping (Orders under $49) |
8.95 AUD |
3-8 Business Days |
|
International Express Shipping via DHL (US & Canada) |
35 AUD for orders under 180 USD. FREE for orders 180 USD+ |
2-5 Business Days |
|
International Express Shipping via DHL (UK) |
35 AUD for orders under 180 USD. FREE for orders 180 USD+ |
2-5 Business Days |
|
International Express Shipping via DHL (Asia) |
35 AUD |
2-3 Business Days |
|
Standard International Shipping (NZ) |
16 AUD |
6-27 Business Days |
Order Cut-off Time: 12:00 PM (AEDT) Monday – Friday
How to Track Your Order
Once your order ships, you will receive a Shipment Notification Email with a tracking number. You can use this number to track your delivery on the carrier’s website.
If you need further assistance, contact our customer support team: 📧 Email: info@biancosue.com
đź“ž Phone: +61 424 016 868
Delivery Timing & Requirements
What Time Will My Order Be Delivered?
Orders sent to residential addresses are delivered between 8 AM – 8 PM, while office addresses receive deliveries between 8 AM – 5 PM.
We cannot provide an exact delivery time, as this is managed by our shipping partners.
Signature on Delivery
For security reasons, most orders require a signature upon delivery. If no one is available, a calling card will be left, allowing you to schedule a redelivery or pick up your order from a designated collection point.
If you are not home to receive your package, consider shipping your order to a trusted address, such as your workplace.
Note: Delivery to PO Boxes is not permitted for security reasons.
Customs & International Orders
For international shipments, your local customs office may impose duties, taxes, or additional fees. These charges are not included in our pricing and must be paid by the customer before receiving the package.
If your order is made via express and needed urgently, please send an email to info@biancosue.com. We'll do our best to accommodate your request. Delays may occasionally occur due to customs.
We recommend checking with your local authorities before placing an order.
Need Help?
If you have any questions about shipping, tracking, or delivery, please contact us:Â
📧 Email: info@biancosue.com